Terms and Conditions

 

Cahetu.co.uk is owned, managed and maintained by Cahetu ApS, CVR no. 37445797, Lindevej 32B, 3060 Espergærde, phone. +45 81610806, cahetu@cahetu.com.

Cahetu.co.uk (the 'website') sell our products to you subject to the conditions set out on this page. Please carefully read these conditions before using the website. By using the website, you agree to be bound by these terms and conditions.

If you live in Denmark we recommend you to use Cahetu.dk. If you live in Norway please use Cahetu.no.

 

Placing an order

To order on Cahetu.co.uk you choose the products you want to buy and add them to your shopping basket. All the way through to the checkout, you can change your order and check the prices. 

You will not be able to see the shipping costs until you enter your delivery details. The shipping cost depends on the country you live in.

When you are ready to order you will have to give us your personal details, choose a shipping method and tick the box that you accept our terms and conditions. You confirm your order by clicking the button 'Confirm and pay'. You will now be redirected to our payment system, where your secure payment can be placed. Shortly after payment is made, you will receive an order confirmation from us.

 

Payment

Cahetu.co.uk accepts payment with Visa and Mastercard. We won't charge your card untill we ship your order.

It is safe to purchase online. It is completely safe to pay by VISA and MasterCard at Cahetu.co.uk. When you enter your address and credit card details, a secure connection is created by SSL (Secure Sockets Layer). This means that the details are encrypted, so they cannot be read by unauthorised persons. When you are in the process of entering details and placing your order, you will automatically be protected by this secure connection.

All prices on cahetu.co.uk are shown including VAT and in Euro. All non-European countries will not pay the Danish VAT. The VAT will be deducted during the checkout process.

 

Delivery

It takes between 1-3 working days from receipt of your order to transmit to our shipping partner. Delivery will then normally follow within 2-3 working days hereafter. Subsequently the average delivery time to be expected is within 3-6 working days. Please notice the delivery times only apply to items which are in stock .

We use a wide range of delivery partners. For instance UPS, GLS, DHL, Bring and Post Danmark.

We will always provide you with a track and trace number so that you can follow your package.

Shipping costs vary depending on country. Is you country not available in the dropdown menu, then please contact us.

We also reserve the right to charge an extra shipping fee depending on weight and size of your package. You will receive an email if that is necessary.

 

Preordering

Our most popular products are often placed under the category News and the subcategory 'Preorder'.You are more than welcome to preorder any of the products. We won't charge any money until we ship the product. If your order products that are in stock together with a preordered product, we wont ship your order untill everything is in stock.

 

30 days return

You have a 30 days right of cancellation of the purchase, from the day it is received. If you choose to cancel a purchase, please return the item in the same condition and quantity as you received it. The right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. When purchasing goods, original packaging may account for a substantial portion of the product value, and thus you have to remember to always include the packaging when you return goods. When the goods are received in our warehouse and the withdrawal has been approved, the purchase price will be refunded to your account within a few days. Return costs will be covered by the customer.

If you wish to return an item, please send an email to Cahetu.co.uk’s return/warranty department at cahetu@cahetu.com. Await further instructions before you return the product because deviations from our return procedure prolong the time of processing. Please enclose the order or invoice number and a brief description of the reason for the return.

Return Address:

Pakkecenter Nord
Att: Cahetu ApS
Østre Fælledvej 11
9400 Nørresundby
Denmark

DOWNLOAD RETURN FORM

In the case of agreed discounts, returned goods or prepaid items that are cancelled before shipment, a full or partial refund of the purchase price will be made. Repayment is always done through a reversal via the automatic funds transfer (PBS). Thus the money will return to the same account from which they were paid.

 

Warranty

Cahetu.co.uk warrants all products to be free of defects in material or workmanship for a period of two years from the date of purchase (according to the Danish sale of goods act). The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects, which should be detected by examination of the goods, shall be notified to Cahetu within reasonable time. Subsequently, the product can be returned for repair, replacement or if necessary be refunded. In connection with complaints, Cahetu.co.uk will pay shipping costs to a reasonable extent. Most often we will, however, decide to make a refund.

If you experience a defect please contact us via mail at cahetu@cahetu.com. Give us an image of the defect together with a description and your order number.

We will then inform you about the next step.

 

Fraud and cancellation of orders

Cahetu.co.uk reserves the right to reject and cancel the order, in whole or in part, without further reason. This may typically, but not exclusively, be due to errors in price, system failure or suspected payment abuse.

Cahetu.co.uk endeavours to correct information on the website and on the order confirmation. But there is no guarantee of the accuracy of the price or delivery time. Thus, information on this website may contain inaccuracies, typographical errors or system failures. The prices listed at our website are neither an offer nor a contract. Prices and information are subject to change without notice. All prices include VAT and other taxes. Prices are of the day.

Cahetu.co.uk cannot be held responsible for the consequences of any errors or changes to the website.
 

Privacy Policy

No personal information registered with Cahetu.co.uk is transferred, sold or made available to third parties. All information is stored safely and is available only to trusted employees of Cahetu.co.uk.

In connection with electronic payment a secure, encrypted and PBS (automatic funds transfer) approved method is used via the web shop system. This system uses so-called cookies to control the contents of your shopping basket. A cookie is simply the name of a file stored on your own PC.

During a purchase we ask your name, address, telephone number and email address. This information is used solely for processing your order. The information is transmitted and stored electronically in encrypted form and stored for 5 years.

In addition, we record the IP address from which a purchase is made. This information is normally not used, but can be used in case of a police investigation. All fraudulent orders will be reported to the police!

You can also choose to have your email address included on a mailing list with Cahetu.co.uk in order to receive news and other information from us. You can subscribe and unsubscribe this service as you wish.

In accordance with The Act on Processing of Personal Data we disclose records on request and if there are any objections we will delete these to the extent desired. Responsible of data on cahetu.co.uk is Cahetu ApS. We use a log statistic on Cahetu.co.uk, which means that a statistical system collects information that can provide a statistical representation of how many visitors we have, where they come from and where on the site they exit from etc. The log statistic is used only with the purpose of optimizing Cahetu.co.uk.